Privacy Policy

1. Purpose and scope of information collection

KHATRA is committed to not selling, sharing, or exchanging customer personal information collected on the website with any other third party. Collected personal information will only be used internally within the company.
When you visit the website, contact us, or register to use the company’s products and services, the personal information that KHATRA collects will include:

1. Purpose and scope of information collection

KHATRA is committed to not selling, sharing, or exchanging customer personal information collected on the website with any other third party. Collected personal information will only be used internally within the company.
When you visit the website, contact us, or register to use the company’s products and services, the personal information that KHATRA collects will include:

In addition to personal information, there is also information related to products and services such as:

• Product: description, model, classification, quality requirements, product origin…
• Quantity: calculated in units of meters / pieces / boxes 
• Time: Order delivery time

1.1. Scope of information usage

Personal information collected is used by KHATRA internally within the company for one or all of the following purposes:

• Customer care support
• Providing information related to products and services
• Processing orders, providing services and information via the website khatra.com.vn upon your request

The collected information helps us send updates on new products, services, and upcoming events if you subscribe to email notifications.
In addition, no one has the right to infringe upon the customer’s personal information.

1.2. Information retention period

Regarding personal information, KHATRA will only delete this data upon receiving a request from the customer. Please send all requests to tam@khatra.com.vn for the best support.

2. Persons or organizations with access to personal information

Entities permitted to access customers’ personal information fall under one of the following cases:

• KHANH HOI TRADING CO., LTD (KHATRA)
• Partners contracted to perform part of the services for KHANH HOI TRADING CO., LTD. These partners will receive information according to contractual agreements (either partial or complete information depending on the terms of the contract) to assist users in utilizing the services provided by the company.

2.1. Address of the information collection and management entity

KHANH HOI TRADING CO., LTD (KHATRA)

• Address: 8G2 Street 52, Tan Phong Ward, District 7, HCMC
• Phone number: 0933 588 655
• Website: khatra.com.vn
• Email: tam@khatra.com.vn

2.2. Means and tools for users to access and edit personal information

KHATRA does not collect customer information through the website; personal information is collected via email inquiries for purchasing products and services sent to our inbox: tam@khatra.com.vn or phone numbers for purchasing products called to Hotline 0933 588 655.
You can contact the email address and phone number above to request KHATRA to edit your personal data.

3. Mechanism for receiving and resolving customer complaints related to personal information

At KHATRA, protecting customers’ personal information is very important. You are assured that the information provided to us will be kept confidential as committed; KHATRA will not share, sell, or rent your personal information to any other person.
KHATRA commits to only using your personal information in the following cases:

• Improving after-sales service quality for customers
• Resolving disputes and complaints when requested by legal authorities

KHATRA believes that your rights in protecting personal information are also our responsibility, so if you have any questions or feedback regarding the company’s privacy policy and the misuse of personal information or use beyond the notified scope, please contact Hotline 0933 588 655 or email: tam@khatra.com.vn.